NEED TO RETURN A FULL PRICE ITEM
In the event that you are unhappy or your product is the wrong size. Clique accepts exchanges on items that are in 100% original condition (In the condition you received your item(s). Meaning, new, unworn, unwashed, tags attached, and in resellable condition. Clique only accepts exchanges within 7 business days of receiving your order. Exchanges out side of this time will not be accepted. Please note, all returned items will be inspected by customer service staff before being approved for exchange. Any returned items received that are deemed unsatisfactory, meaning, not in 100% new / original / unworn / tags not attached will not be accepted, and will be sent back to you at your own expense. Clique also does not cover the shipping price to send out exchange items. Price of new shipping fee is calculated when return is processed by Clique.
In the event you wish to return an order and receive a refund on a full price item, a shipping fee will be deducted of the order based on the price it cost Clique to send out.
To organise a return, please contact firstname.lastname@example.org and fill out the return form which you can download, form here. Only at this point may you return your items(s) to Clique. Any returns sent without prior contact and authorisation from Clique will be returned at the expense of the customer.
All returns are at the expense of the customer. You will be required to cover both the postage cost to Clique, and back to your address. Our address is listed below;
Shop 3, 6 Sunshine Beach Road
We recommend when shipping back to us to put cover as we are not responsible for if the parcel is to go missing. Once the order has arrived to us we will process the exchange.
No refund can be accepted on sale items. All sales on sale or discounted items are final and cannot be returned for a refund. We do allow size swap or store credit on sale Items where we are able to size swap the same product or offer a store credit for other product, however shipping is at the expense of the customer.
RECIEVED A DAMANGED ITEM?
If any items you receive is damaged or defective in any way, please contact us at email@example.com as soon you discover the fault (Please provide detailed photos of the fault where possible).
Clique will try the best to replace the product, in the event a replacement product is unavailable, you will be compensated with a credit or refund.